Working in offices always had issues as well, some of those issues have been addressed over time though effort on the part of employees and managers. When you have strong 'social capital' or 'culture', there's less management overhead, but it's very hard to come by and requires time (or hiring the right people).

In organizations (or even in a society) where culture is weak, you need an abundance of heavy, precise rules and processes.' Ever notice how families or tribes don’t require much process? That is because there is such a strong trust and culture that it supersedes any process. And if we have a company that is entrepreneurial in spirit, we will be able to take our next “(wo)man on the moon” leap. People can be independent and autonomous. When the culture is strong, you can trust everyone to do the right thing. The stronger the culture, the less corporate process a company needs. 'Why is culture so important to a business? Here is a simple way to frame it. And it’s time that builds better value.'īrian Chesky of Airbnb also talks about this as 'culture' : So teams that work together longer get better because it takes time to build the trust you need for openness and candor. It means that time is everything because social capital compounds with time. And social capital is what makes companies robust. 'Social capital is what gives companies momentum. Margeret Heffernan has a really good TED talk on this topic

Amazon and slack